Support

Akeeba Backup for WordPress

#24131 Akeeba kickstart does not clean up

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

user89069
I've tried restoring my WP site using both Kickstarter 4.1.2 Pro and Core for several weeks now. Each time i try and restore my site to my MAMP development server the Clean Up button doesn't work, I just click it and nothing happens. Using Google chrome developer tools I looked to see If I was getting any errors and this is what came up:

7099SyntaxError: Unexpected token '<'
evaljquery.js:3857
(anonymous function)jquery.js:3857
globalEvaljquery.js:3859
domManipjquery.js:9597
appendjquery.js:9394
(anonymous function)jquery.js:9527
accessjquery.js:4049
htmljquery.js:9490:116
errorHandlerkickstart.php:1744
successkickstart.php:1092
cjquery.js:4128
fireWithjquery.js:4203
kjquery.js:9597
rjquery.js:9597

tampe125
Akeeba Staff
Hello Matthew,

most likely you have an .htaccess file that prevents Kickstart from running.
When we start the restoration such .htaccess file is renamed to to htaccess.old and when we complete it is renamed back to .htaccess, thus "activating" it and blocking the following request to clean up.
In such cases you have to manually perform the clean up.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.