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Akeeba Backup for WordPress

#26174 update 1.7.1 restore htaccess error

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Environment Information

WordPress version
n/a
PHP version
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Akeeba Backup version
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damnsharp
Good morning,
I want to automatically update 1.7.1 to 2.0.2 and got following error:

There was an error communicating with the update package extraction script restore.php. This usually indicates a permissions issue making this file unreadable to the web server or a server configuration (e.g. .htaccess file directives) issue blocking access to this file.
Please consult with your host for a solution.

There are more websites running on that web host server and they don't have a problem.

What is the best I can do?

Thanks!
Damiaan van Vliet.

tampe125
Akeeba Staff
Hello,

as reported on the message, the restore.php file is not accessible.
I suspect there's a permission issue on such file, you should check the permissions and the ownership of such file.
Alternatively, you can manually install the update on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

damnsharp
Thanks Davide. I have looked the file permissions and they are 644 on that file. So I think good.
But thanks for the manually updating link, will try that but is somewhat more work.

tampe125
Akeeba Staff
Please check the ownership, too.
If the file is owned by a different server user than your webserver, you could end up with issues (as you are just experiencing)

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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