Akeeba Backup for WordPress

#27410 Cannot make backup of wordPress site after updating to Akeeba PRO WordPress 2.1.1

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
PHP version
Akeeba Backup version

Latest post by on Friday, 21 April 2017 17:17 CDT

Cannot make backup of wordPress site after updating to Akeeba PRO WordPress 2.1.1. Installing old version works fine. Is there a fix, or is this more of a server compatibility issue?

When error posted "Backup Halted and Will Resume Automatically", I let it resume on its own until it came up with the error to Analyse Log File. I clicked on View Log, and it was blank, so I didn't bother attaching it.

Hosting has plenty of space to process backup. I've tried processing to Google Drive, DropBox, and even on the server itself: still error message.

Uninstalled/reinstalled PRO version
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)


JPA (also tried ZIP)
Dereference symlinks (checked)
Part size for split archives Custom 2047.88 (I've also tried 10MB and 20MB--same result)
Chunk size for large files processing: 1.00
Big file threshold 1.00

No post-processing

Posts read:

In Configuration, please set the Log level to "All information and debug" and try your backup again. The log should contain a lot more detail and will give us a better idea of what is going on.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!