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Akeeba Backup for WordPress

#27874 how to update Pro version

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Environment Information

WordPress version
n/a
PHP version
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Akeeba Backup version
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ondetto
Hi there,

I have installed Akeeba Backup for WP Professional on a number of Wordpress websites. I have entered the download ID. There is a warning that says a new version (2.2.0) is available. But when I click on this, it leads me to a download of Akeeba CORE version not PRO, so I am not sure how to update Pro. I have previously gone ahead with the update and it downgraded my installation to Core. Screenshot is attached.

Thanks!

ondetto
I've realised what what happening - at the top of the page there is a large update message which leads to the CORE update, and at the bottom is a smaller message which leads to PRO. This is quite confusing. I am a bit concerned some of my clients might click the big message at the top and inadvertently downgrade - I have automatic backups running on the PRO version which would then stop working. Can the message at the top be removed for Pro? Thanks.

nicholas
Akeeba Staff
Manager
The update message appears when the version you have installed is out of date. The message leads to the integrated updater which will download and install the update for the correct edition (Pro or Core) you have already installed. This message appears in a yellow background.

If you have the Pro version and you haven't already entered the Download ID there's another message with a link to our site where you can find the Download ID. It asks you to copy that into the big box in the message appearing on your site and click the button next to it to apply it. This message appears with a green background.

There is the possibility that you have had the CORE version and upgraded it to PRO but both editions were on an outdated release. In this case and for approximately 10 hours the cached update information on your site does, indeed, lead to the CORE version. This can be fixed very easily by clicking the Refresh update information button in the updater page. Or you can wait for half a day and then the updater will see the correct update (the cache expires). The cache is also cleared automatically when you enter your Download ID in that message with the green background.

There is nothing you or us have to do about any of that. When you have entered the Download ID as instructed all your clients have to do is click on the big update button to update to the newest Professional version. This message will not be removed because we simply don't support old versions of our software. If we remove that message our clients will be running old versions and we won't be able to help them (since there's no point wasting time, for example, on rediscovering a bug we fixed six months ago and which isn't of course present in the newest version of our software).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

ondetto
Thanks for the explanation Nicholas. I did have Core installed first, then deleted that and installed Pro. I did enter the download ID but the update link to the zip file did not automatically update even though the installation has been there for a few weeks - hitting the refresh button did the trick though!

Thanks!

System Task
system
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