Akeeba Backup for WordPress

#28361 uppdate failure

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
PHP version
Akeeba Backup version

Latest post by on Monday, 02 October 2017 17:17 CDT

Tried uppdating Akeeba today, but got an error.
Now i cant enter akeeba from the WP menu.

This is a known problem on some servers. Please follow Nicholas' instructions:
Please install the new version manually: download the new version's ZIP file, extract it and then upload the contents of the extracted akeebabackupwp folder into your site's wp-content/plugins/akeebabackupwp folder.

Why does this happen? The new version includes an update to the restore.php file used to install the update itself. However, this means that during the update the restore.php file is overwritten with the new version. Depending on the speed of your server it's possible that at this point the update is not done and requires one or more further steps. Since the new version of restore.php is incompatible with the old one it will cause the update to report an error. That's why you need to install the new version manually if you do see such an error. Unfortunately we had to provide a new version of restore.php for security reasons, even though that might break the update experience, as we explained in the News section of our site.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
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