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Akeeba Backup for WordPress

#28611 500 Application Error

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

aksmith
Hello:
After a fresh manual install, the plugin throws a 500 Application Error:

Can not save /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/akeebabackupwp/helpers/private/config.php

Looking at the directory, the file does not exist.
Should I run an install script?

Thank you!
Alan

tampe125
Akeeba Staff
Hello,

this means there's a permission error: your webserver can't save the file on the filesystem.
Please get in touch with your sysadmin or hosting and ask him to take a look at your server permissions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

aksmith
I am in the server directory - I can reset permissions, np, but I do not see the file in that path - see attached screenshot.

tampe125
Akeeba Staff
You can't see it because Akeeba Backup can't save it, hence the error.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

aksmith
Files and folders are all set to 755 - should I set file permissions differently? I'm used to the Joomla environment with files = 644.

tampe125
Akeeba Staff
Please check the ownership, too.
Try to temporary set the permissions to that folder to 777, does it work?
If so it means that you have an ownership issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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