Support

Akeeba Backup for WordPress

#28882 Problem uploading to Amazon S3 bucket

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 13 January 2018 17:17 CST

Wednesday, 13 December 2017 13:46 CST

rbrynest
My backup to Amazon S3 has stoped working after upgrading Akeeba backup to the latest version. I get the following error message:

Upload cannot proceed. Amazon S3 returned an error message: 0 :: Akeeba\Engine\Postproc\Connector\S3v4\Connector::uploadMultipart(): [35] OpenSSL SSL_connect: SSL_ERROR_ZERO_RETURN in connection to s3-eu-west-1.amazonaws.com:443 Debug info:
Failed to process file /home/mintevni/public_html/wp-content/plugins/akeebabackupwp/app/backups/site-www.minterapeut.no-20171213-194302cet.jpa
Post-processing interrupted -- no more files will be transferred

I have triple checked my settings. Access Key, Secret Key, Bucket name, and Region

I have several sites where I have upgraded Akeeba backup to the latest version, all using Amazon S3 as Post-processing engine, but this is the only site that don't work.

Any ideas?

Thanks in advice.

Regards
Rune
Edited by rbrynest on 2017-12-13 13:46 CST

Thursday, 14 December 2017 00:55 CST

nicholas
It's neither your fault nor our code's. Your host seems to have an outdated version of OpenSSL, the library which is used under the hood by PHP to create a secure (HTTPS) connection with Amazon S3. You need to contact your host. They have to update the OpenSSL library on their server, compile the cURL library against the new OpenSSL library and finally compile PHP's cURL module against the new cURL library.

There might also be a different issue with the same symptoms: the host might be using a firewall which blocks outbound communications. Please explain to your host that you are trying to upload stuff to Amazon S3. They should know what to do. If they ask you for an IP address explain to them that Amazon S3 uses geographic DNS routing. Cisco Meraki (one of the leading cloud hardware providers) has some excellent documentation on the subject.

I hope this information helps!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 December 2017 05:22 CST

rbrynest
Yes, it helps a lot :-)
My ISP updated the SSL and it works perfect again.

Thanks for looking into this.

Regards
Rune

Thursday, 14 December 2017 11:31 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 13 January 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-13 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!