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Akeeba Backup for WordPress

#28959 Akeeba Warning Message After Updating PHP to 7.2

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

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Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

finack
Akeeba is throwing up a weird warning message on screen every time I check for updates in the WordPress backend. The message show's in the plugins area after checking for updates.

Screenshot is in the following link:
Screenshot on Google Drive

Background Info:
After upgrading PHP from 7.0.26 to 7.2 and then installing Akeeba BKP for WordPress Core 2.4.2 the following warning message gets triggered (reproducible every time) by logging into WordPress Backend as Admin role, going to Dashboard > Updates... (At this point, it really doesn't matter if there are updates to be had or not... for some reason simply checking for updates is what triggers this warning message.)

Here's the other part of the story. For what ever reason, after receiving this warning message and I carry on doing other admin tasks within the dashboard... an then return to the Plugins area... the warning message no longer appears. But performing the steps of checking for updates... always will make this message show.

"Warning!
There is a new version available, but it requires a newer version of PHP or WordPress than the one you have. As a result it will not be installed."

Obviously, there are a few things wrong with this message.
1> I have the most current version of Akeeba BKP for WP Core installed. There's nothing newer to be had after checking Akeeba's website.

2> I have the most current version of PHP and WP installed.


Thanks,
Josh

dlb
Josh,

The PHP 7.2 compatibility is new in that version. My guess is that there is a check somewhere that is showing 7.2 as "not supported" and that's driving it crazy.

This is something that Nicholas or Davide will have to look at. I'll flag this for their attention in the morning.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

dlb
Josh,

Nicholas confirmed that this is an unintended "too new" error. The error used to say the PHP version was too old or too new, but that confused the folks on the antique versions of PHP, so he simplified it. The version warning is an oversight, that will be fixed in the next release. Your version of Akeeba Backup is 7.2 compatible.

But Nicholas also warns that 7.2 is really bleeding edge right now. Akeeba Backup supports it, but Admin Tools does not as yet. Many third party extensions will not run under 7.2. If your site runs, you're good to go, but you're really leading the charge with 7.2.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

finack
The version warning is an oversight, that will be fixed in the next release. Your version of Akeeba Backup is 7.2 compatible.


My whole point in posting this wasn't about PHP Compatibility, but everything to do with the misleading WARNING message.

The first part of the WARNING message says there's a new version of Akeeba Backup available.. <<< Please look at the link to the screen shot so you can see for yourself. SCREENSHOT OF WARNING message

My problem isn't with "wondering if my version of PHP is compatible"... it's the actual "Warning Message" itself. Clearly, it's telling me there's a NEW VERSION of Akeeka Backup for WordPress available... <<< clearly not true.

But Nicholas also warns that 7.2 is really bleeding edge right now. Akeeba Backup supports it, but Admin Tools does not as yet. Many third party extensions will not run under 7.2. If your site runs, you're good to go, but you're really leading the charge with 7.2.


Admin Tools... I only wish I could run admin tools on WordPress.

Thanks for your time,
Josh

dlb
Josh,

Please click on the Upgrade button and in the upgrade screen click the "Refresh Update Information" button. Does that clear the upgrade notice?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

finack
There is no "Upgrade" button.

I get the feeling from the responses that you're not to interested dealing with WordPress. If you were, you would have a WordPress install and easily see for yourself the messages I not only get from the main plugins management area but with in the actual Akeeba Backup settings area as well.

No worries. I will continue to ignore the bugs as they're not breaking anything. Thanks anyways.

Josh

dlb
You're right, I haven't worked with WordPress nearly as long or as much as Joomla!. But I do have a WordPress site for just such occasions.

We're looking at different screens. You're looking at the WordPress plugins update screen. I'm looking at the Akeeba Backup for WordPress screen. Sometimes those upgrade messages get stuck in the cache, we're trying to flush the cache and rebuild it. That function is within Akeeba Backup.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

finack
Hi David,

Most of the time, you update your plugins directly from the plugins area. In this case it doesn't really matter which area/screen your looking at... the warning message is still buggy and confusing to me. Again... it's not breaking anything, so it's really not that big of a deal to me. My concern is the customers I have that have been given access to admin parts of their WP install that worries me.

Ok... the screen your looking at is no different in the type of confusion the warning message injects. So if I goto the Akeeba link in the WP backend, I see the current version of Akeeba Backup and then glance down and notice that the UPDATE button say's "Up to date" (see screenshot 1) Main Akeeba Settings Screen

... But wait a minute, on the WP Plugins screen it says there's an update... but wait a minute... I just verified my installed version of Akeeba backup is the same exact version that is the most current release on the Akeeba website... "What the heck is going on here?"...

...Ok... Let's force something to happen. Go back to the Akeeba link and click on the "Update" button knowing the button is telling is we're already up to date. (see screenshot 2) After clicking the Update button.

I hope that scenario of events makes it clear how this is somewhat confusing to someone.

Thanks,
Josh

finack
I forgot to respond to your question:

Please click on the Upgrade button and in the upgrade screen click the "Refresh Update Information" button. Does that clear the upgrade notice?


No, clicking on the "Update" button then clicking on the "Refresh Update Information" shows the exact same info as shown in an earlier screenshot I posted here.

nicholas
Akeeba Staff
Manager
Thank you for your report. We will take a look into this and take the steps necessary. Kindly note that the updates are handled by the installed version of the software, therefore you will not perceive any change. I am closing this ticket since there is no point wasting over 6 hours going over the same information again and again over a period of two weeks.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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