Akeeba Backup for WordPress

#29456 Back-up fail after Migration

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
PHP version
Akeeba Backup version

Latest post by on Sunday, 29 April 2018 17:17 CDT

I've read the posts on trouble shooting and pulled hair where necessary.

The "load.php" file exists here it is supposed to, the Alice file was empty. Backup worked on the testing server.

What to do?

Please go into Configuration and set your Log Level to "All information and debug" then try your backup again. The new log will be much larger - and much more informative. Please zip and post the new log.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!