Support

Akeeba Backup for WordPress

#30538 upgrade to Akkeba pro

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

nktank@hotmail.com
We have Akeeba Core installed on our WordPress website and have recently purchased Akeeba pro. We have problems installing this. We have downloaded the zip file and have been following the support documentation to install this by uploading the zip file as a new plug in without touching the existing core product, but as we try to install this the following report is produced

Installing Plugin from uploaded file: akeebabackupwp-3.3.0-pro.zip

Unpacking the package…

Installing the plugin…

Destination folder already exists. W:/WEBSITES/GBMotorhomes - Copy/wp-content/plugins/akeebabackupwp/

Plugin installation failed.

dlb
You can use the manual installation instructions here: https://www.akeebabackup.com/documentation/akeeba-solo/installing-wordpress.html. That should beat it into submission.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.