Support

Akeeba Backup for WordPress

#30881 regarding ticket #30875 – no permission to access admin

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

damnsharp
Hi Davide, regarding ticket #30875 a question.
I contacted the hosting provider and according to them the ddos protection did not change the last weeks.
But they updated PHP on their servers.
Could that be the problem why I get now more often the "HTTP Status: 403 (Forbidden) - You don't have permission to access" message?

When I make updates and a few back-ups on several sites more or less the same time, I get this error.
And when I wait a minute or 5 after that error message I can normally create a back-up.

Thanks.

tampe125
Akeeba Staff
Hello,

no , the PHP version is not related in any way on your issue.
The problem is caused by your webserver, which runs way before our code has a chance to run. My guess is that new versions of PHP are way faster than previous ones, this means that Akeeba Backup can do a lot more operations in the same time, resulting in more requests per seconds and finally triggering the protection.
Anyway, I'd strongly suggest you to add a delay between backups, the best thing to do is to setup a CRON job and give at least 5-10 minutes of "rest" between each run.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

damnsharp
Thanks Davide for the answer, I shall close the ticket and do what you suggested.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.