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Akeeba Backup for WordPress

#37143 When clicking back-up now button white screen

Posted in ‘Akeeba Backup for WordPress’
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Environment Information

WordPress version
5.9.3
PHP version
7.3
Akeeba Backup version
7.6.4

damnsharp

Good morning team,

On several sites when I click back-up now button I see a blank screen. I have to go back in the browser, click again, sometimes repeat this process and then the back-up starts.

All the sites are still on a php 7.3 server. Could that be the cause of the problem?

Thanks!
Damiaan.

tampe125
Akeeba Staff

Hello,

can you please enable WordPress debug, to better understand the error message?

If you logout from WordPress and login again, does it fix the issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

damnsharp

Hi Davide,

I've tried several sites and when I found a site which gave the white screen I've enabled debug.
But then of course the back-up went o.k. ;)
When I find a error message I will update the ticket.

tampe125
Akeeba Staff

Ok, thank you!

I suspect something bad happens to the data stored inside your session, so when you logout (or it expires), it resets by itself, fixing the issue.

Let me know if that happens again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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