Support

Akeeba Solo

#22932 Internal Server Error (Status Code: 500)

Posted in ‘Akeeba Solo (standalone)’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

Tuesday, 07 July 2015 16:07 CDT

user1042
I'm trying to do a new backup, but it got stuck at 74%, and giving this message:

Warnings
Internal Server Error (Status Code: 500)
Internal Server Error (Status Code: 500)

Thanks!

Tuesday, 07 July 2015 16:19 CDT

user1042
I tried again and again the same problem -
http://screencast.com/t/bUn5O4x0N

Tuesday, 07 July 2015 16:25 CDT

user1042
At the end I got this:
Backup Completed Successfully

Congratulations! The backup process has completed successfully.
You can now navigate to another page.
Warnings
Internal Server Error (Status Code: 500)
Internal Server Error (Status Code: 500)
Internal Server Error (Status Code: 500)
Failed to process file site-www.mamon.biz-20150707-211138.j03
Internal Server Error (Status Code: 500)
Failed to process file site-www.mamon.biz-20150707-211138.j04
Internal Server Error (Status Code: 500)

Is the backup ok?

Tuesday, 07 July 2015 16:53 CDT

dlb
The log file is the most important piece of the puzzle when diagnosing a backup problem. Please zip and attach the log and I'll take a look at it.

Did your backup work? I think so. I think you ran into multiple errors during the backup but the automatic restart picked up and finished it. I need the log file to be sure.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 07 July 2015 17:06 CDT

user1042
I'm trying to download the log file but the page just keeps loading.
Can I get it through ftp?

Tuesday, 07 July 2015 17:12 CDT

user1042
Here it is
Thanks!

Tuesday, 07 July 2015 17:35 CDT

dlb
The good news is the local copy of your backup is fine. The bad news is that all of the parts failed to upload to Dropbox.

Is this the same site that you have a ticket open with Nicholas about? I noticed that you have 7 parts in this backup, but 23 in the other thread.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 07 July 2015 17:47 CDT

user1042
Yes, it's the same site
I tried one to dropbox and one local, and both had different problems so I opened two tickets.

So can you tell me why I got all these errors:
Internal Server Error (Status Code: 500)
Internal Server Error (Status Code: 500)
Internal Server Error (Status Code: 500)
Failed to process file site-www.mamon.biz-20150707-211138.j03
Internal Server Error (Status Code: 500)
Failed to process file site-www.mamon.biz-20150707-211138.j04
Internal Server Error (Status Code: 500)
?

Thanks

Tuesday, 07 July 2015 20:06 CDT

dlb
You have the backup set to process the parts of your backup immediately after the part is created. You got a 500 error each time Backup tried to upload to Dropbox. There were no other warnings or errors in the backup, just the uploads.

What are the settings for your Dropbox upload under Configuration?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 08 July 2015 02:09 CDT

user1042
here is the configuration: http://screencast.com/t/p7ckXh8v0

Wednesday, 08 July 2015 08:16 CDT

dlb
I see you and Nicholas got the restore part worked out, are we all fixed now?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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