Support

Akeeba Solo

#26636 google drive

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

user69607
 IMPORTANT! Please remember to ZIP and attach your backup log file. Without it we are unlikely to be able to help you with backup issues. Thank you!

hi

can't seem to be able to restore a back up from google drive... i get this:

google drive says this: Sorry, the currently selected engine does not support downloading remotely stored files to your PC or you have already deleted the files from the remote server.

and when i try to restore from it:

The backup archive could not be located

How do i restore from google drive?

dlb
The error message just means that we can't pull the backup archive from Google Drive back to your local server. You will have to do that manually. There are two possible approaches:
  1. The hard way - put the backup archive in your Output folder, as defined in the Backup Configuration screen, and import it back into Akeeba with the option on the Manage Backups screen. This makes the backup a local backup, not a remote one. You can proceed from there.
  2. The easy way - put the backup archive in the root of the site you are trying to restore along with kickstart.php (from our Downloads page). Call the URL www.mysite.com/kickstart.php. Kickstart will extract the archive, overwriting the files on the site, and hand off to ANGIE, the installer script. Use the Core version of Kickstart, the Pro version has some features that will just get in the way in this situation.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user69607
ok thanks

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.