Support

Akeeba Solo

#31748 cannot log in to Solo when using encryption

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

bdapat
Hello,

I host many sites on SiteGround. When I use thier Let's Encrypt feature and force https (Forces your site to work entirely over an encrypted HTTPS connection. The redirect is performed on server level and works for any website.) I can no longer log into my solo account. If I remove the force https, I can log in again.
Any ideas?

Thanks,
bdapat

dlb
Here are my support notes on the subject:

When you first installed Akeeba Solo your site was under plain old HTTP. Therefore the configured URL to Akeeba Solo is stored as HTTP. You need to update it manually.

With a text editor please open the file Solo/assets/private/config.php under Solo's directory. Towards the end you'll see a line similar to this:

"siteurl": "http:\/\/www.mysite.com\/backup\/",


You need to change http to https in that line. For example:

"siteurl": "https:\/\/www.mysite.com\/backup\/",


This will tell Solo to use the HTTPS version of the URL for loading CSS, JS and submitting forms. This will fix the problem you're experiencing.

*******************************************
02/21/2019
The variable has been changed to live_site.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.