Support

Akeeba Solo

#32738 Update not possible, AJAX Loading Error: error

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

FranzisAlti
Hello,

I get an update displayed, but I cannot perform it.
If I want to implement the update, the following error occurs:

AJAX Loading Error: error

Otherwise Akeeba Solo works great.

Is there also an update file for download, the normal download is a file for new installation, isn't it?

nicholas
Akeeba Staff
Manager
The ZIP file is the same for new installations and updates. What the updater does is download that file and extract it on top of your Solo installation. Please do exactly that, as explained in our documentation, to update your Solo installation manually.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

FranzisAlti
Thx

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.