Support

Akeeba Solo

#32772 Error in backup with upload to cloudme

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

Holger0460
Hello,

i have tried to take a backup with akeeba solo professional 7.1.1 with the postprocessing step "upload to cloudme".
I did it successfull with a database backup, but the backup of database and filesystems terminates, as i believe, in the step, where it is trying to upload the file.
I will add here the text of log analysis and the logfile as a zipfile.
Would be great, if you can give me a hint, what to do here.

Thank you in advance!

Kind regards

Stefan

Log analysis is complete
ALICE finished its log analysis. A total of 10 different checks were executed.
We detected a major issue which may have caused your backup to fail.
Detected Error
There is already an issue with the backup engine saving its state. Please fix it before continuing.
Possible solution: Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%
If the solution presented above did not help you solve your issue and you have an active support subscription on our site please file a support request including: 1. a ZIP file with your backup log file; and 2. the text on this page. Please do not include only this information, it will make our replies slower and less accurate. Do try to also describe your backup issue in more detail such as why you believe there is a problem, when the problem started happening, any corrective steps you took yourself and any information you think would be relevant in helping us better understand what is going on.

tampe125
Akeeba Staff
Hello,

looking at your log, it seems you are trying to upload more than 1Gb in one shot.
That causes most of the transfers to fail due to timeout limits, unless your server has a very fast connection. Please get inside the Configuration page, Archiver Engine section and set a part size for your archives of 100Mb and try again.
Does that fix your issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Holger0460
Hello,

thank you very much!
The advice has solved my problem.

Kind regards

Stefan

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.