Support

Akeeba Solo

#34253 Trouble with Drupal 8 DB - Key Values Table (blobs)

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

Latest post by nicholas on Sunday, 20 December 2020 06:08 CST

Saturday, 19 December 2020 19:37 CST

natecovington

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

IMPORTANT! Please remember to ZIP and attach your backup log file. Without it we are unlikely to be able to help you with backup issues. Thank you!

 

Hi, I'm trying to backup a Drupal 8 site and it seems to be getting stuck on the "key_values" table in the database.  Attached is a ZIP of my Akeeba Solo log.  

I recently tried updating Akeeba Solo from 7.3 to 7.5 and it didn't resolve my issue.  

Can you let me know how to troubleshoot this further?  

Thanks,
-Nate

 

 

Edited by on 2021-01-18 20:45 CST

Sunday, 20 December 2020 06:08 CST

nicholas

Please note that you do not have a subscription to Akeeba Solo Professional. You only have a subscription to Akeeba Backup for WordPress. As a result you are not entitled to Akeeba Solo support.

I can, however, tell you that the table you are backing up is irrelevant. If you look at the log file it tells me that there are a few possible problems:

  • Your PHP memory limit is very small (32M). We recommend at least 64M.
  • Your backup halts when writing to the SQL file. This may indicate that you have reached a limit on your hosting environment (you ran out of disk space).

The version of the software is irrelevant. What you are backing up is irrelevant. Both of these issues are hosting limits.

I am closing this ticket since it does not pertain to the software you have subscribed to.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!