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Akeeba Solo

#37026 Help

Posted in ‘Akeeba Solo (standalone)’
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Environment Information

PHP version
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Akeeba Solo version
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annelize@thuto.com

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

OK - I've looked at other support tickets -

I am trying to kickstart an Akeeba Backup.

I tried MAMP then MAMP PRO - always a white page.

I tried editing htaccess to htaccessh.bak - nothing.

Please help.

tampe125
Akeeba Staff

Hello,

can I have more details about it? When do you have the white page? When you try to start the extraction or after you completely restored your website?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

annelize@thuto.com

Hello again,

I made a backup and after extraction - all messages 100% answered and implemented to where you have a choice: FrontEnd / BackEnd.
I've extracted using Kickstart Pro/Akeeba Pro (backup) / no pro as well. Always the white window with the config file's lines of code organized haphazardly.


To reiterate:

1. Either choice ends up with a white page
2. When I look at the configuration file - it's lines of code is differently organized from how it usually lays out the code.


Also on a side note - backup is local so no ftp involved that could mess up the code.


Thank-You for your help in advance,

THUTO

tampe125
Akeeba Staff

So you have a white page after you restore your website, right?

A white page or a page with a 500 Internal Server Error is, in fact, either a .htaccess issue to a PHP fatal error in disguise.

First, let's see if it is a .htaccess issue. Try renaming the .htaccess file in your site's root to htaccess.bak If there is a .htaccess file in the site's administrator directory, try renaming it as well. If that solves the problem, the issue was with a directive in your .htaccess file. We'd like to recommend you to try removing directives from your .htaccess until you find the one which causes the problem.

If that doesn't help, the error you are receiving is in fact a PHP error in disguise. First, check your server's error logs (not the access logs) immediately after visiting the page which throws the error. There should be an exact description of the PHP fatal error which occurred. Sometimes you can find the error messages in files called error_log or error.log inside the site's root and/or administrator directories. If unsure about the error log location, please consult your host. Most likely the error logs are available in your site's hosting control panel.

If your host does not give you access to the error logs and you have access to the Joomla! administrator area, please log in to your site's back-end, go to Global Configuration, click on the Server tab and set the Error Reporting to Development. Try visiting the problem page again.

If you still get a blank page, edit your configuration.php file and put the following code right after the final closing curly brace ( this is what a curly brace looks like --> } ) but before the closing PHP tag (it looks like ?> that is a question mark and a greater-than sign):

ini_set( 'display_errors', true );
error_reporting( E_ALL ); 

Try visiting the problem page again.

If you still get a white page, please remove the two lines from your configuration.php file. Edit the .htaccess file in your site's root. If you don't have a file named .htaccess create a new one. Beware that htaccess.txt is a DIFFERENT FILE and will NOT work! Add the following to the end of the file:

php_flag display_errors On
php_value error_reporting 32767

and retry loading the problem page.

If you still get a white page, remove the two lines from your .htaccess file. Now, create a file called php.ini with the following content:

display_errors=on
error_reporting=E_ALL

and upload it into your site's root and your site's administrator directory. Retry loading the problem page.

If that fails again, remove the php.ini file and create a file named .user.ini (note that it's dot user dot ini, the leading dot is important) with the contents:

display_errors=on
error_reporting=E_ALL

and upload it into your site's root and your site's administrator directory. Wait for 10 minutes. Waiting is important, .user.ini files do not apply immediately. Retry loading the problem page.

IMPORTANT: Sometimes the error won't show. Edit your configuration.php and find the line starting with public $error_reporting and set it to:

public $error_reporting = 'development';


This instructs Joomla! to enable maximum error, warnings and notices verbosity. In 99.9% of cases it will result in the error messages being shown on the browser.

If you still get a white page, delete the php.ini or .user.ini file your created and consult your host. They have to provide you the PHP error message, file and line it occurs (along with the error's backtrace) themselves.

Please note that if you can not understand what the PHP error message means, just copy and paste it here verbatim so that we can take a look and point you to the right direction.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!