Support

Akeeba Solo

#37903 I can't download it

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

munity

Hy there

On October 14, we purchased the "Akeeba" component on your site. I attach the charge to our bank account. Currently we can't download it, it still appears as unpaid

 

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

nicholas
Akeeba Staff
Manager

Sorry about that. The payment notification didn't reach us. I have manually enabled your subscription. You now have access to both products.

If you cannot download Akeeba Backup for Joomla please log out of our site and then log back into it. This will clear your permissions in your session and you will be able to download the software.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

munity

Thanks for your answer, I get it!

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