Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by munity on Tuesday, 18 October 2022 09:42 CDT
Hy there
On October 14, we purchased the "Akeeba" component on your site. I attach the charge to our bank account. Currently we can't download it, it still appears as unpaid
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Sorry about that. The payment notification didn't reach us. I have manually enabled your subscription. You now have access to both products.
If you cannot download Akeeba Backup for Joomla please log out of our site and then log back into it. This will clear your permissions in your session and you will be able to download the software.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thanks for your answer, I get it!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!