Akeeba Solo

#42472 Unable to login on Cloudways

Posted in ‘Akeeba Solo (standalone)’

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Environment Information

PHP version

7.4

Akeeba Solo version

9.0.6

Latest post by andreafranzoso on Thursday, 27 November 2025 11:19 CST

Thursday, 27 November 2025 07:28 CST

andreafranzoso

Hello,

I have installed Akeeba Solo on a Cloudways server. I had to ask the support to enable direct access to php files in order to make it work.

When I finish the setup process and I arrive at the login form, I input the login data, but I get redirected back to the login form, without any errors. During the setup, I get no session save path write permission warnings.

What could be the issue?

Thank you

Andrea Franzoso
Viale Druso, 88
39100 Bolzano
Italy

Thursday, 27 November 2025 08:12 CST

nicholas

I had to ask the support to enable direct access to php files in order to make it work.

I assume you tried installing Solo in a subdirectory of your Magento site. This is not going to work very well. Instead, install in a subdomain and make sure its web root is outside (next to) your main site's web root.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 November 2025 11:19 CST

andreafranzoso

Hello, thank you for the reply.

At the end, I have been able to make it run even in a subfolder of Magento, the issue was with the permissions of the session folder probably caused by the several failed attempts before asking the support to enable php execution.
After removing the whole Akeeba Solo installation and reinstalling it, it works.