Support

Akeeba Ticket System

#16157 Series of errors Undefined appears

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by nicholas on Wednesday, 22 May 2013 16:05 CDT

Teophile
 Hello,

I installed version 1.11 ats and when in the field I entered "1 er tic" a series of errors Undefined appears.

See attached photo.

nicholas
Akeeba Staff
Manager
No, you had tried to enter a new ticket with this title before. Log off and log back in, then try to file a new ticket. It's gone.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Teophile
I just tried with a new entry '10 st tic "and it's always the same result.
See photo.

I disconnected and reconnected with the same user name

nicholas
Akeeba Staff
Manager
You seem to have enabled the InstantReply feature in this ATS category without having DocImport installed. Can you please disable it?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Teophile
Yes that's right I activated.
I disabled it and everything is OK. I have reminds me!

thank you Nicholas

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!