Akeeba Ticket System

Wednesday, 24 July 2013 19:13 CDT

jciconsult

Reply by Email is set up and working properly.
'System - Akeeba Ticket System reply by email' plugin is enabled for every 2 minutes for testing.
We keep getting this error message at the top of the page in the backend.

Error
COM_ATS_ERR_MAIL_CANNOTRETRIEVE Mailbox is empty

Screen shot is attached.
We can give you admin access if need be.

Thursday, 25 July 2013 01:24 CDT

nicholas

The mail server is returning the error message "Mailbox is empty" when trying to retrieve new messages. What are you using? IMAP or POP3?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 25 July 2013 08:21 CDT

jciconsult

POP3 , not a gmail account . For now I just set to not delete the email on server, and the error message does not come up.

Thursday, 25 July 2013 09:05 CDT

nicholas

Thank you for the information! I think I now know enough to be able to reproduce and fix this.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 July 2013 04:00 CDT

nicholas

This is now fixed in the latest dev release. Thank you for reporting this issue!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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