Akeeba Ticket System

#17211 How can I prevent users from closing tickets?

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

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Latest post by s.manzi on Monday, 26 August 2013 06:00 CDT

Sunday, 25 August 2013 18:56 CDT

s.manzi

Hi Nicholas,

How can I prevent users from having the "Close ticket" button?

I've tried playing with the permission, particularly disallowing "Edit state" both as a global option and as a category options for "Registered users" (the only ones who have access to ATS), but without success... :-/

Thanks in advance.

Sergio

Monday, 26 August 2013 01:33 CDT

nicholas

You can't. The whole idea of a ticket system is that the end user can close his own ticket when he has received the support he requested or when he no longer wants to pursue the request in the ticket. Not being able to close their tickets is fundamentally opposite to this definition. As a result this kind of option will not be implemented.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 26 August 2013 06:00 CDT

s.manzi

Hi Nicholas!

I totally agree with you and BTW this one of the (amongst many others) reasons I love my hosting provider: they never slam a door in your face and have a policy of *never* closing a ticket themselves and leave this duty to the customer.

Anyway I can assure you that when you have to deal with ... let's say "not technology oriented customers"... there are cases where, in face of a "Close ticket" button, they use it thinking of just closing the "ticket window" and going back to the "tickets list"!! :-)

I will solve this (I have to admit "peculiar") issue by overriding the button text with a wording in the lines of "Problem solved, close this ticket".

Thanks!

Sergio

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