Support

> first of all the component is perfect!I would like to ask if there is any way to auto assign the tickets to the managers who have been notified.

No, because this is not necessarily a 1:1 assignment. What I mean is that it's possible to have 10 managers notified about one ticket, but a ticket can only be assigned to one. The ticket can either be assigned manually, by any manager (just like Davide did to this ticket to notify me to answer it instead of him), or it will be automatically assigned to the first manager to reply to it.

> if not i think it would be a nice feature to auto assign the tickets in a way that each manager will have equal tickets to another

This is a bad idea because it assumes that all managers have equal skills. Even in companies which use such a scheme I've seen that this is not the case and one guy ends up being backlogged to death until he can't take it any more and quits. It's best to have someone assign tickets based on skills, not randomly.