Akeeba Ticket System

Thursday, 05 December 2019 12:06 CST

weeblr

Hi

When a support staff tries to set a ticket status using the top right corner drop down - in front end, this does not work as the javascript is not using the correct URL. The prefix ATS_ROOT_URL is missing in that case, while it's correctly used in all othrt javascript instance use of $.ajax I found.

I found 3 instances of this:

media/com_ats/js/adm_tickets.js: looks like admin, should work fine

media/com_ats/js/ticket.js, at line 61 and 70, those are the breaking ones.

Best regards

Thursday, 05 December 2019 12:13 CST

weeblr

Hi again

let me correct that: the file list is wrong, it should be

media/com_ats/js/ticket.js, at line 70
media/com_ats/js/tickets.js at line 61

Note that in ticket.js, I also suspect the other ajax call (to assign the ticket) is also probably missing the root url)

Fixing those lines with

 $.ajax( ATS_ROOT_URL + 'index.php?option=com_ats&view=Tickets&task=ajax_set_status&format=json&'+$('#token').attr('name')+'=1',{

instead of

 $.ajax( 'index.php?option=com_ats&view=Tickets&task=ajax_set_status&format=json&'+$('#token').attr('name')+'=1',{

Fixes the problem.

Best regards

Thursday, 05 December 2019 12:16 CST

weeblr

Hi again

Found another instance in media/com_ats/js/timecards.js

Best regards

Friday, 06 December 2019 03:24 CST

tampe125

Hello,

can you please give more details about this issue?
I ran some tests, but I wasn't able to replicate it locally. In which page does it happen? In Admin Tools you can change those values in several different places (Tickets list, single ticket, Latest opened tickets etc etc).

By the way, do you have SEF URLs enabled in your site? If so, are you using the .htaccess rewrite rules or not?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 06 December 2019 07:44 CST

weeblr

Hi Davide,

Yes, this is with SEF and .htaccess (and sh404SEF).

As you are using a relative URL, the ajax request is posting its data to, for instance,

https://example.com/helpdesk/latest/index.php?option=com_ats&.....

instead of

https://example.com/index.php?option=com_ats&.....

Relative URLs are ok in the backend but on front end they'll cause this kind of issue. ATS does use a properl absolute URL in all instances (and has the ATS_ROOT_URL defined for that) but not in the 3 instances I identified where this was overlooked.

Best regards

Friday, 06 December 2019 08:14 CST

weeblr

Hi

I realize now that this may not occur if you are with Apache and AcceptPathInfo is enabled, maybe that's the reason?

Best regards

Monday, 09 December 2019 09:57 CST

tampe125

Thank you very much for the report, there was a bug indeed.
Can you please download the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 December 2019 12:24 CST

weeblr

Hi Davide,

Thanks, that fixes this particular problem!

Actually, as I installed this dev package, I noticed something a bit peculiar: you do include an sh404SEF plugin for ATS, which I appreciate. When installing the ATS package, the sh404SEF plugin is correctly installed in the /plugins/sh404sefextplugins folder however another copy of the plugin is also found in the /plugins/com/ats folder!

I deleted that folder and installed again the package to be sure but yes, it does that.

Best regards

Tuesday, 10 December 2019 05:20 CST

tampe125

Thank you very much for the report.
Yes, it's strange, the plugin ends up in that folder, too.

I'll investigate on this, in the meantime you can safely ignore this, since it's harmless (even if annoying)

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 09 January 2020 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2020-01-09 17:17 CST

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