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Akeeba Ticket System

#34495 Lastest opened tickets display order

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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PHP version
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Akeeba Ticket System version
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Latest post by steph38 on Monday, 08 February 2021 08:05 CST

Monday, 08 February 2021 03:59 CST

steph38

Hello,

I've set up a "Staff" menu where staff users can display a list of the latest opened tickets, etc..

Today the list starts with the oldest ticket (lowest ticket #)

How could I reverse this ordering, having the real latest (highest #) displayed first ?

I have searched in documentation, options in menu etc. without any success

 

Thanks for your help and advises,

 

___________________________________________________________

Stéphane KARCHER
Webmaster

SYNERGISUD - France
e-Mail : [email protected] (anti-spam by MailInBlack)
Languages FR(French): Native,  EN(English): Good, DE(German): Good,  (Alsatian - German dialect: Native)

Monday, 08 February 2021 04:48 CST

tampe125

Hello,

that's not possible. By design Akeeba Ticket System will display the oldest tickets first, moving to the newest ones.

In this way staff can start serving customers that are waiting in the queue longer than the others.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 08 February 2021 08:05 CST

steph38

Hello Davide,

That makes sense.

Thanks for the quick reply

___________________________________________________________

Stéphane KARCHER
Webmaster

SYNERGISUD - France
e-Mail : [email protected] (anti-spam by MailInBlack)
Languages FR(French): Native,  EN(English): Good, DE(German): Good,  (Alsatian - German dialect: Native)

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