Support

Akeeba Ticket System

#34703 Error: 403 when attempting to download ATS 8.0.1 from the Joomla Exetensions Update Page

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

[email protected]

 I am getting an Error 403 when attempting to update ATS to 8.0.1. See attached screenshot.

Additionally, when I login to "My Downloads" on akeeba.com, I don't see any updated files listed. See second screenshot.

Any ideas?

Thanks in advance,

EJ

 

tampe125
Akeeba Staff

Hello,

in some server configurations, latest versions of Akeeba Backup and Admin Tools could result in a fatal error due to PHP opcache not being invalidated. We unpublished such versions while we're deploying a workaround, in the meantime you could end up with an update error.

Simply ignore it, we will publish a new version shortly.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!