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Akeeba Ticket System

#34788 Ticket creation for guest

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

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mholstein

Can a not-logged-in (guest) user create a ticket without the user account being created for the user?

We have a members-only website, and we want to accept tickets from non-members.

nicholas
Akeeba Staff
Manager

No, not really. In that case anyone would be able to reply to that ticket and see its information. Just knowing an email address isn't a good enough guarantee, especially given the data protection requirements in EU's GDPR and California's CCPA (both of which apply globally, regardless of where you are located in as a business).

As a result guest tickets can only be implemented if there's a user account being created.

If you'd like to circumvent that you can only really implement a contact form and handle everything by email.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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