Akeeba Ticket System

#34788 Ticket creation for guest

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Ticket System version


Can a not-logged-in (guest) user create a ticket without the user account being created for the user?

We have a members-only website, and we want to accept tickets from non-members.

Akeeba Staff

No, not really. In that case anyone would be able to reply to that ticket and see its information. Just knowing an email address isn't a good enough guarantee, especially given the data protection requirements in EU's GDPR and California's CCPA (both of which apply globally, regardless of where you are located in as a business).

As a result guest tickets can only be implemented if there's a user account being created.

If you'd like to circumvent that you can only really implement a contact form and handle everything by email.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!