Support

Akeeba Ticket System

#34882 Akeeba Ticket System - An unhandled Exception has been detected

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

[email protected]

I have just upgraded to ATS 4.0.0 and during post upgrade testing, I am getting "Akeeba Ticket System - An unhandled Exception has been detected" when accessing the "Latest Tickets" menu item when logged in as a case manager. This is a new error since the upgrade. (See attachment)

Additionally, I noticed a message indicating that FOF was newer than the upgrade. 

Lastly, I also noticed that in Extensions>Manage>Discover shows that one of the plugins is still on 3.5.4 (see screenshot)

Thanks in advance for your support.

 

nicholas
Akeeba Staff
Manager
 , I am getting "Akeeba Ticket System - An unhandled Exception has been detected" when accessing the "Latest Tickets" menu item when logged in as a case manager. 

This is a known issue. An update is scheduled for Monday to address it. Meanwhile please rename components/com_ats/tmpl/Latest to Latests (note the trailing s at the end).

Additionally, I noticed a message indicating that FOF was newer than the upgrade. 

Correct. Akeeba Backup and Admin Tools have a slightly newer version of FOF (4.0.1 instead of 4.0.0). As noted right below that message this is not an error, it is normal to occur but Joomla will not let us suppress this message).

Lastly, I also noticed that in Extensions>Manage>Discover shows that one of the plugins is still on 3.5.4 (see screenshot)

This looks like a leftover XML file with the wrong plugin name in it which was, indeed, shipped with 3.5.4. We have fixed the plugin since then. I believe that if you try to use Discover to install this broken XML file you will just get an error.

 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

Nicholas,

 

Thank you for the response. I did as instructed and the issue is now resolved.

 

I will close the case.

 

EJ

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!