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Akeeba Ticket System

#34890 New Tickets are created with 'high' priority although category show default priority of 'Normal'

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support@shorecrest.org

Hello,

I have another issue after upgrade...

it seems that that tickets are being created with 'High' priorities even though the category of the ticket has a default set to 'Normal'.

Is there a possible configuration setting causing this?

Thanks in advance,

EJ

tampe125
Akeeba Staff

Hello,

are tickets created as Private or Public?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

support@shorecrest.org

Davide,

 

The tickets are being created as "Private".

Does this make a difference with regard to priorty?

Thanks,

EJ

tampe125
Akeeba Staff

Yes, if the ticket is private, the default priority is switched to High, but the user can change it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

support@shorecrest.org

Davide,

Thank you for clarifying.

I will close this ticket.

Your support is greatly appreciated.

EJ

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