Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by [email protected] on Friday, 19 March 2021 09:55 CDT
Hello,
I have another issue after upgrade...
it seems that that tickets are being created with 'High' priorities even though the category of the ticket has a default set to 'Normal'.
Is there a possible configuration setting causing this?
Thanks in advance,
EJ
Hello,
are tickets created as Private or Public?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
The tickets are being created as "Private".
Does this make a difference with regard to priorty?
Thanks,
EJ
Yes, if the ticket is private, the default priority is switched to High, but the user can change it.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
Thank you for clarifying.
I will close this ticket.
Your support is greatly appreciated.
EJ
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!
