Akeeba Ticket System

#34899 Super User cannot view "Canned Replies"

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Environment Information

Joomla! version
PHP version
Akeeba Ticket System version

Hello again,

I am not seeing the "Canned Replies" button when logged in as a member of the super users group.

I have reviewed the documentation, and also a previous ticket regarding a similar issue. My super user account has full access to the other ATS components.


Thanks in advance for any assistance,


Akeeba Staff

Remember that the canned replies button is an editor button plugin. Have you published the “Button - Akeeba Ticket System Canned Replies” plugin?

I am a Super User on this site and my dev site. This site is using JCE, the dev site is using Joomla's built-in TinyMCE editor. In both cases I can see the canned replies button.

Caveat: JCE needs to be set up to display the Joomla editor buttons which are rendered as a Joomla icon with a drop-down. See the screenshot.

screenshot 2021 03 22 at 6.44.57 am

The Canned Replies dropdown menu item is how it renders the canned replies icon for ATS.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Ahh...when searching through the Akeeba plug-ins, I missed this one. Once enabled "Canned Replies" are now working as expected. This is such a useful plug-in for our use case!

Thanks as always for your support and patience with my learning curve.


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