Remember that the canned replies button is an editor button plugin. Have you published the “Button - Akeeba Ticket System Canned Replies” plugin?
I am a Super User on this site and my dev site. This site is using JCE, the dev site is using Joomla's built-in TinyMCE editor. In both cases I can see the canned replies button.
Caveat: JCE needs to be set up to display the Joomla editor buttons which are rendered as a Joomla icon with a drop-down. See the screenshot.
The Canned Replies dropdown menu item is how it renders the canned replies icon for ATS.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
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