Log saving is controlled by Joomla, not Akeeba Ticket System. We actually make use of Joomla's Log class. By default, nothing is logged. You need to publish the System - Debug plugin. You can set the following options:
- Log Priorities: All
- Log Categories: Empty
- Log Category Mode: Exclude
- Disable all the "Show ..." options to hide Joomla's debug console.
- In the Logging tab set all three options to No.
It is generally not advisable to have Joomla's logging turned on with your production site unless you are debugging an issue.
If the default log level is not enough for you, you can go to Global Configuration and also set Debug Site to Yes. This should only be used for a very limited amount when you are troubleshooting an issue.
The Reports tab only has two options, the time cards and the log viewer. Time cards show how much time was spent over a period of time (by default: current month) by each support staff user. This is based on the self-reported Time Spent that you see above the reply area for support staff.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!