Recently I migrated our ticket system from MaQma Helpdesk to Akeeba Ticket System. Retrieving emails is an important use case for me, but I am having some problems with it. I try to split my issues into separate tickets.
When I send an attachment with UTF8 characters in the filename via email to the ticket system, e.g. an image file, the mail is imported but not the attachment.
I did some research and I could imagine that the problem is the Joomla Media Manager not accepting the filename.
If I am correct, could the filename be converted to a random or an ASCII name in the plugin during import?
Many thanks in advance for your effort!