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Akeeba Ticket System

#36085 Meta description is ignored

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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Ticket System version
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sakis

Hi

 

I have set a meta description (Screenshot) to the ATS menu item (Categories).

Though this is ignored in my front-end. The other meta descriptions for the other menu items seem to work fine.

 

Any idea?

 

Kind regards,
Sakis

nicholas
Akeeba Staff
Manager

I believe we do not take meta description into account in ATS. What's the use case for the meta description in the context of the ticket system?

Remember that the meta description is inherited by child pages. For example, if you only have a single menu item for the ticket system displaying the support categories the same meta description will be inherited by the pages listing the tickets of each category AND the page listing the posts in a single ticket.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sakis

Hi

 

IMO when the ticket system is available to the public, it is just a page like any other.

I see no reason for that page not having the set meta tags.

For example, if you only have a single menu item for the ticket system displaying the support categories the same meta description will be inherited by the pages listing the tickets of each category AND the page listing the posts in a single ticket.

Thanks. I am aware of that

Kind regards,
Sakis

nicholas
Akeeba Staff
Manager

All right. I will definitely pursue that for Akeeba Ticket System 5 for Joomla 4. With ATS 4 it would be very complicated because of its architecture. Let's just say that what was a proof of concept eleven years ago had to be pressed to service when the previous ticket system I was using was discontinued with no ahead warning. There's a lot of technical debt in ATS 4 (definitely my least favorite codebase we have in production). ATS 5 is much cleaner and I have a much better feel of how to do that, possibly even using the category meta as a fallback if no menu meta is specified.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sakis

Hi

 

Thanks for the feedback.

I understand the fact that you do not want to consume resources on a dead version, but i would appreciate it if you could add that in a future patch release.

I suppose it is not too complex to add that param to the document.

Kind regards,
Sakis

nicholas
Akeeba Staff
Manager

It's not complex to add the meta description to the document. The complex part is getting it from the menu. If I were to do this it would probably be not very correct. Let me implement this first in ATS 5 (it will happen sometime this week). It may have gotten easier than the last time I dealt with meta description and keywords as an extensions developer back in Joomla 1.5. If it's not too complex I'll back port it to ATS 4 — I just can't promise anything :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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