I have another feature request for inclusion in v5.
In our use case, we have multiple Case Managers. During a discussion about our new ATS implementation, it was brought up that viewing "My Assigned Tickets" can become quite unwieldy when a case manager has a significant number of tickets assigned to them, including all of their closed tickets. This is slightly better managed in the back-end ticket administration but still takes a few filter and sort operations to get to the specific tickets you are needing to view. As a consensus, it was agreed that having an inclusive/exclusive drop down filter on the "State/Status" field would greatly improve the usability of the front-end and back-end ticket tools.
I have attached a screenshot to illustrate how the filter might look. I borrowed this from the Excel Filter feature. Have a search bar would not be needed, but the checkbox style filter would be really helpful.
Thanks in advance for your consideration.