Support

Akeeba Ticket System

#36153 multiple users assigned to one ticket

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

r.streubel

Hey.

Is it possible to assign a ticket to more than one user, that all of them will got an informed?

Thanks

Β 

nicholas
Akeeba Staff
Manager

No, you can't.

Only one Joomla user can own a ticket. The user can, however, have multiple email CC addresses. Publish the User – Akeeba Ticket System plugin and make sure that the feature for add–on emails is enabled in the plugin. All these emails will be notified when the ticket receives a reply from the support staff. Please note that only the Joomla user who owns the ticket can reply to it; whoever receives those emails will need to log into your site as that owner user to send a reply. Anything else would be a forum, not a helpdesk component.

Up to one Joomla user can be assigned to the ticket as a member of the support staff. Depending on your category settings either all support staff in the category or only the assigned member of the support staff will receive email notifications when the user replies to the ticket. Any member of the support staff can reply to the ticket, even if they are not assigned.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.