I was curious if there are email variables (or other) methods to determine who assigns a ticket to a case manager. I noticed that on the front end when viewing tickets with the "Latest Open Tickets" menu item, that a ticket that has been assigned shows "Latest Post by ......" in the lower right section of the table view. This seems to be the case even is the user listed did not post any content but simply assigned the case to another case manager. Is this a correct assumption?
I tried to use the email variables [POSTER_NAME] or [POSTER_USERNAME] in the manager-assigned ticket email template so that the newly assigned case manager would know who assigned them the ticket. But the template didn't use the variable. However, I know this variable works in other templates.
Is there a method to identify who assigned a case manager a ticket?
Thanks in advance for any guidance!