Support

Akeeba Ticket System

#36602 Search filters in front end

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Akeeba Ticket System version
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jfquestiaux

Hi.
In the backend, on the "Tickets" page, you can filter the list by almost anything while in the front end (in the "Latest tickets" view), you have only the category and status.

Is there a way to have in the front end the same filters we have in the back-end? I'd prefer not to give back)end access to my user in charge of support.

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nicholas
Akeeba Staff
Manager

We have deliberately not provided such a feature in the frontend. Implementing such a feature makes it impossible to cache the public ticket pages for Guest users.

Moreover, Joomla's Permissions feature makes it very easy to create backend accounts with limited access, e.g. only access to Akeeba Ticket System without the ability to configure anything. You just need to assign your support staff user group the global Backend Login privilege and also assign it the ATS privileges your support staff users need to do their work (the latter is usually common in the front- and backend of the site). This is exactly what we've done for our own support staff.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

jfquestiaux

Thank you. I was planning to work with the ACL but wanted just to check whether there was another solution.

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