Akeeba Ticket System

#36737 How can I add private information to the email?

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Ticket System version



I need to add private information about the creator of the ticket to the e-mail (manager-public-new):

  • post address
  • email address (the same as in Joomla! user profile)

Can I use private "custom fields" in an email template for this?

Or - can I use the "Sign" field (USER_ATS_FIELD_SIGNATURE) as private (only visible to the creator and ticket manager) - and add it to the email body?

Akeeba Staff

The [URL] variable is the post's URL. This is already included in the email template. It is also added an ld+json document to let some mail clients (like Gmail) show a button in the summary view of your inbox to visit the post directly, without even opening the email.

The user's email address is not available. The whole point of having a ticket system is that you do not email the user directly, you use the ticket system.

The ticket system signature is always included in the email body. The signature does not have visibility settings; it is visible whenever a user's posts are visible. It it's a public ticket it will be visible to all visitors of your site, including guests.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


OK, thank you for the information.

Support Information

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