Support

Akeeba Ticket System

#37083 - How to change Automatic ticket closing?

Posted in ‘Akeeba Ticket System’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

alexmartin

it appear that tickets are closed automatically but i want to close them only manually. My uysers are getting "This ticket has been closed" messages for the tickets that was Not closing.

Where can i change it or configure it?

nicholas
Akeeba Staff
Manager

This is an optional feature that you had to set up yourself. On Joomla 3 you can disable the relevant plugin from the ats group. On Joomla 4 you either have a CRON job running CLI script or a Joomla Scheduled Task; you should know which one you've set up and disable it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!