Akeeba Ticket System

#37083 - How to change Automatic ticket closing?

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Environment Information

Joomla! version
PHP version
Akeeba Ticket System version


it appear that tickets are closed automatically but i want to close them only manually. My uysers are getting "This ticket has been closed" messages for the tickets that was Not closing.

Where can i change it or configure it?

Akeeba Staff

This is an optional feature that you had to set up yourself. On Joomla 3 you can disable the relevant plugin from the ats group. On Joomla 4 you either have a CRON job running CLI script or a Joomla Scheduled Task; you should know which one you've set up and disable it.

Nicholas K. Dionysopoulos

Lead Developer and Director

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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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