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Akeeba Ticket System

#38171 "My Tickets" No Longer Displays new tickets for users

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.5
PHP version
8.0.24
Akeeba Ticket System version
5.2.0

Latest post by nicholas on Tuesday, 13 December 2022 11:23 CST

[email protected]

Hello,

I was seeking some guidance regarding an odd issue I have observed recently. I cannot fully confirm, but it may be related to the ATS 5.2.0 update.

Users can submit a ticket successfully and view the ticket via a direct link in the email confirmation that is sent. However, "My Tickets" does not show the new ticket for the user. For reference, users that had previous tickets before this issue surfaced, are still able to see the older tickets, just not the new ones.

Additionally, I have observed the "Tickets Info" module will show that the user has open tickets, even though "My Tickets" does not display them.

I have checked the category access level and specific permissions and it appears that the group(s) the user is a member have the appropriate permissions. 

It also appears this issue does not affect tickets of users who submit a ticket and are also  "Support Staff" for the category.

I am assuming that if it was ticket category permission issue, the user would not be able to create a ticket successfully?

 

Any guidance would be greatly appreciated. 

Thanks as always for the support!

Eric

[email protected]

As an update...I seem to have is issue with your ticket site as well. 

1.) I can access this ticket directly via the email notification

2.) However, I cannot see the ticket in "My Tickets". See attachment.

For reference, I have refreshed my browser multiple times.

 

nicholas
Akeeba Staff
Manager

This is a known issue. Can you please test the latest dev release?       Version 5.2.1-dev202212121051-rev3ac11fd5     It should be fixed there. 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

Hello,

I have installed the dev version and it appears to have resolved this issue on our site. I can now see this ticket in "My Tickets" here as well.

I will continue to test various other user scenarios with this version and report back should something unexpected occur.

 

Thanks as always for the support!

Eric

nicholas
Akeeba Staff
Manager

Thank you for the feedback! I am scheduling a new release for Thursday.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

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