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Akeeba Ticket System

#38195 No show list of My new Tickets on Mytickets menu link

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Sunday, 18 December 2022 06:22 CST

alexmartin

Menu My Tickets does not display freshly created tickets to a user ( unless support reply on these tickets) if - settings on the Category / Ticket Options  - Allowed visibility= Private tickets.

Odf settings is Public Tickets , then a user is able to see newly created  not yet answered tickets. 

Is it possible to make users to see their newly created not yet answered ticket - and i do want them to see Only their own tickets?
thank you. 

I have latest Joomla and Tickets versio  ( updated today) 
oleg

nicholas
Akeeba Staff
Manager

This is already fixed in ATS 5.2.2. I verified that it's fixed by checking again just now, before answering you, by creating a private ticket on a test site running Joomla 4.2.6 and ATS 5.2.2. You can see the two latest tickets on that site, they are both unanswered, private, one is closed and the other open.

screenshot_2022-12-18_at_13.35.30.png

Now, regarding the version. Please remember that “Latest” is not a version. It's a meaningless contraption. Joomla caches extension update information for hours to weeks. What you call “latest” is whichever version Joomla thought it should be installing on your site. It is not guaranteed to be the latest version I published (5.2.2 at the time of this writing). Joomla could very well have installed ATS 5.2.0 for all I know.

Furthermore, even if Joomla claims to have installed an updated version and that version is indeed the latest published one it is possible that Joomla failed to copy all the updated files without producing an error message.

That's why we ask for an exact version number. Not giving us one and claiming it's the "latest" does not help us help you as we can't possibly know which version you installed.

Please download ATS 5.2.2 and install it twice in a row, without uninstalling ATS before or in between. This will make sure that you do have ATS 5.2.2 and its files are copied correctly.

Then, remember to clean Joomla's cache and, if you are using a caching proxy or CDN like CloudFlare, clear your caching proxy's or CDN's cache as well.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alexmartin

Thank you, reinstalling ATS twice helps, looks like it is working now. 

nicholas
Akeeba Staff
Manager

See, that's why I am asking for the version :) I am sure that either Joomla installed the wrong version due to update information caching OR it failed to copy files. I'm glad we got this addressed either way.

Have a great rest of your weekend!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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