Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Friday, 20 January 2023 06:15 CST
Hi,
I have several superusers in the system and they are all simultaneously technical support employees. How can I configure ATS so that notifications only go to the agent assigned to a specific category? Currently, everyone receives notifications, even from categories they are not assigned to.
Regards,
Andrzej
Super Users have, by nature of being Super Users, all Permissions you can assign them in Joomla. As a result they are by definition managers across all categories in ATS.
Go into each ATS category in the backend and find the Ticket Options tab. In there, there's the "Exclude support staff" option. Add all the managers you do NOT want to be notified. Or, remove the "All Support Staff" option from the Notify Support Staff option and only add whichever managers should be notified. Which approach works best depends on how many users you have in total, and how many need to be notified.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!