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Latest post by dunwin on Friday, 10 February 2023 01:17 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
We have just updated to version 5.2.3 of ATS.
Now, no users except Super Users can create new tickets.
No access levels have changed?
Any ideas as when I looked at the change notes, the changes seemed minor?
David Unwin - London UK
Just an update,
I backed out the change to ATS to previous version and everything now works again?
David Unwin - London UK
Please ignore this ticket for the moment. I think the problem is on our end
David Unwin - London UK
Yes, it seems there is a missing if-block. I am going to release a new version shortly.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas,
Thanks for the update.
I did check if the problem was our end, but having checked, it was not.
I will await next update.
Thanks for responding so quickly.
Kind regards
David
David Unwin - London UK
I have already published the new version.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thank you!
David Unwin - London UK
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!