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Latest post by tampe125 on Wednesday, 15 March 2023 10:40 CDT
Hello!
I have "Sort Table By" for Tickets View set to "Last replied, descending", but it does not work. Seems like always sorted by ID or created date. I tried to set different "Sort Table By" options, but nothing - the list of tickets inside the category always stays in the same order.
Kind regards,
Dmitrijs
Hello,
can you please be a bit more specific? In which view is it happening? Can you please share a screenshot?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
It is a category view - the list of tickets.
The same as you have here, for example https://www.akeeba.com/support/akeebatickets.html
Thank you very much for the report, there was indeed a bug.
Can you please download the latest dev release and try again? https://www.akeeba.com/download/ats-dev.html
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
There is a Pro version, I am using Free.
You can download the Free version here: https://www.akeeba.com/download/ats-core-dev.html
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Ok I have installed 5.2.6-dev202302221513-rev0fd8c808, but still have the same problem. Now it seems stuck on "Last replied, descending" and changing "Sort Table By" does not affect the list.
Just to be sure, is installing the Pro version an option? Because I tested it locally and everything seemed to be working fine.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
Pro is not an option. But you can try to debug Free on my test site from ticket 38609 (you have access to). I have installed there 5.2.6-dev202302221513-rev0fd8c808.
Thank you for the feedback, there was indeed another bug in how menu and component params are handled.
We're working on this.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Can you please install the latest dev release? https://www.akeeba.com/download/ats-core-dev.html
It should have several fixes in it. Now you can set the menu entry to "Use Global" and set the ordering inside Component params.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Released on: 2023-02-23 01:40 CST
Do not see any newer version :)
can you please check it again? There was a problem in displaying the latest version for ATS core
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
5.2.7-dev202303131418-rev65636b43 has solved this. So waiting for 5.2.7 stable now.
Awesome!
Thank you for the feedback
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
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