Akeeba Ticket System

#39232 Html email templates

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
PHP version
Akeeba Ticket System version

Latest post by smityx on Thursday, 20 July 2023 10:01 CDT



I've no clear how to use the html email versions. They are not availble to customize in the email templates; moreover, I can't use them: the system alwyas send the plaintext version. How can I use and customize the html version?


Thank you

Akeeba Staff

Please remember that email templates is a Joomla! core feature. It is not part of our software.

When you are in the email templates page (Joomla core component com_mails) click on Options. Change the Mail Format option to Both and click on Save & Close.

You will now see both plain text and HTML emails when editing a mail template.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Ok, got it.

Thank you for help!

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