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Akeeba Ticket System

#39279 Fetch Email not work

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.2.9
PHP version
7.4
Akeeba Ticket System version
5.2.8

Latest post by tampe125 on Tuesday, 01 August 2023 03:49 CDT

Monday, 31 July 2023 03:33 CDT

Wamby

 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Good morning, I have tried to configure FETCHMAIL, but I cannot receive the tickets.

I have tried to make the configuration with IMAP, POP3 and GMAIL, but I can't get the emails to reach Joomla. The cron task does not show the ok message:

Cron <wamby72@vxadt-23>; /usr/bin/wget -q -O - "https://www.wamby-web.com/suport/index.php?option=com_ats&view=Cron&key=Qbb9RLCmlgP7FzdEMMfzaE44O0KchLcr&command=mailfetch"
Received

Cron Daemon
9:20 (1 hour ago)
okay

My server works correctly with TLS 1.2

Can you help me?

Monday, 31 July 2023 10:41 CDT

tampe125

Hello,

first of all, the server that is running the CLI command is the same that is hosting your website or it's another? If it's the same, can you please try to use the PHP CLI command instead of using WGET? You can add the --verbose and --debug options so you'll get a more detailed output.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 01 August 2023 03:03 CDT

Wamby

 the server that is running the CLI command is the same that is hosting your website or it's another

 

The server that run CLI command and Web site is the same, but we can't use PHP CLI, only We can use URL CRON. 

Tuesday, 01 August 2023 03:49 CDT

tampe125

Can you please try to add the param &verbose=1 and &debug=1 ?

They should work with the URL CRON as well, but I'm not 100% sure.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!