Akeeba Ticket System

#39334 404 error when user clicks URL link in Manager Note email notification

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
PHP version
Akeeba Ticket System version

Latest post by [email protected] on Thursday, 10 August 2023 10:25 CDT

[email protected]


I have another issue that was discovered after we have migrated from J3/ATS4 to J4/ATS5.

The URL contained in our manager notes generates a 404 error. It should be configured to link directly to the ticket. The URL that is contained in the email is:

Fortunately, the URL links in the email notifications for new tickets and updates appear to be working as expected.

I have attached screenshots of:

-Email sent to Manager

-Browser error after clicking URL link in email notification

-Configuration of Mail Template




Akeeba Staff

Ah, that's the TinyMCE being stupid. When you use a shortcode such as {URL} as the link target it magically transforms it to an absolute link to your site 🤦🏽‍♂️

The only workaround I have found is use CodeMirror as my default editor, edit the mail template, and replace the wrong URL with just the shortcode.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]


Thank you for the tidbit.

Interesting that this didn't occur for new tickets or ticket updates. We are using JCE Pro.

I can see this static link in the com_ats.managernote_new when viewing the template in "code" view.

I will review the templates and update accordingly.




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