Akeeba Ticket System

#39472 Question: Is it possible for category "Support Staff" users to access the back-end component without making them a component level "Support Staff"?

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Joomla! version
PHP version
Akeeba Ticket System version

Latest post by [email protected] on Thursday, 14 September 2023 14:43 CDT

[email protected]


I have observed that in order for a user to access Akeeba Tickets using the the backend component, that the user must be granted "Support Staff" permissions at the component level. Is it possible to allow category level "Support Staff" groups access to the Backend component without granting them "Support Staff" at the component level?

Thanks in advance,


Akeeba Staff

No, you cannot do that. The "Support Staff" permissions is the same as Joomla's "Access backend interface" i.e. the core.manage privilege. Since the backend divulges a lot of information otherwise not visible in the frontend it would not make sense separating these two concepts in ATS.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]


Thank you for the prompt response.


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